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Toku is building a conversational AI agent platform to solve complex collection and receivables problems for enterprise customers. We are seeking Forward Deployed Engineers / AI Engineers with a founder mentality—people who can understand real customer problems, build functional MVPs in weeks, and validate solutions directly with customers before scaling.
This role combines software engineering, product thinking, and direct customer engagement. You will work with people who enjoy building products from scratch, prioritize effectively amid change, and embrace experimentation to validate solutions quickly.
Key Responsibilities:
- Meet regularly with customers to understand their processes, identify opportunities, and translate business needs into technical solutions
- Design, develop, and iterate conversational AI agent MVPs using AI technologies, validating hypotheses with customers in short cycles
- Build maintainable and scalable software on a common platform supporting multiple conversational solutions
- Collaborate closely with Engineering, Product, and Product Engineers to define optimal technical and functional strategies
- Make technical decisions balancing execution velocity, scalability, and maintainability
- Actively participate in code reviews, architecture design, and continuous improvement of engineering practices
Required Qualifications:
- 4–6 years of experience as a Software Engineer, actively participating in design, development, and deployment of software products
- Experience building high-scale B2B/B2C products used by large user volumes or transaction volumes
- Active participation in feature definition and close collaboration with Product teams in agile contexts
- Proven experience designing scalable solutions and making technical trade-off decisions
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to work in ambiguous contexts, prioritize autonomously, and transform open problems into concrete solutions
- Motivation to build AI-driven products
- Availability for 50% in-office work at Polanco, Mexico City
Desirable:
- Experience developing LLM-based products, conversational agents, or AI systems
- Participation in early-stage product building (0→1)
- Customer discovery or product conversation experience
- Background in high-growth startups or large-scale tech companies
- Experience with distributed systems, APIs, cloud architectures, or high-availability platforms
- Agile methodology or multidisciplinary team experience
