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Monday.com is seeking a Forward Deployed Consultant to join its Professional Services team. You will lead AI transformation and implementation engagements for enterprise customers, designing and building tailored solutions using AI agents, workflows, and advanced platform capabilities. Your responsibilities include:
- Lead end-to-end implementation engagements, from discovery through delivery, designing AI-native solutions that solve complex business problems.
- Build strong relationships with client stakeholders and ensure successful adoption of delivered solutions across their organizations.
- Consult on business process design, mapping workflows and recommending process changes before solution build.
- Design sophisticated workflows and relational data structures within the monday.com platform, partnering with technical resources for integrations and agentic engineering.
- Leverage monday AI and external generative/agentic AI tools to accelerate solution design and deliver intelligent workflows.
- Act as project manager on standalone engagements or collaborate with deployment strategists on larger projects, ensuring deliverables stay on-time and on-budget.
- Conduct webinars, training sessions, consultations, and demos that translate product capabilities into business value.
- Produce documentation, walkthroughs, and exit artifacts enabling customers to independently operate and extend solutions.
- Advocate for customer needs and influence product development roadmap.
- Contribute reusable patterns and assets to the shared library.
The role is hybrid with three days per week in the Paris office.
REQUIREMENTS:
- 3+ years of experience as a forward deployed consultant, implementation consultant, solutions consultant, or technical project manager in enterprise software.
- Experience leading software implementation or managed services projects requiring hands-on build and system configuration in project management, CRM, service desk, or collaborative work management software.
- Fluency in generative and agentic AI tools with strong understanding of leveraging AI for work productivity and intelligent workflows/agents.
- Familiarity with AI reliability in production, including human review, output checking, and knowing when deterministic automation is preferable.
- Strong problem-solving skills rooted in computational thinking, systems design, and understanding of relational data structures.
- Business process design and consulting experience with business acumen to frame engagements around customer outcomes.
- Working knowledge of integration platforms (Make.com, Zapier) sufficient to configure lightweight integrations; foundational knowledge of APIs (GraphQL) and MCP a plus.
- Strong customer-facing and presentation skills with ability to establish credibility with client stakeholders and executives.
- Ability to rapidly learn new concepts, business models, and technologies across diverse customers and industries.
- Detail-oriented with strong project management skills, comfortable running engagements independently and managing multiple concurrent projects.
- Superb written and verbal communication skills with positive attitude, empathy, high energy, and ability to take initiative and adapt.
- BA or BS degree preferred.
