SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
BloomReach is building an agentic platform for personalization, revolutionizing how businesses connect with customers through AI agents that personalize the entire customer journey. The company powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora.
As an Academy Content Consultant, you will join the internal product education team to design and develop high-quality learning content. Operating with significant autonomy, you will lead course development projects end-to-end, translating complex product functionality into engaging educational experiences that empower BloomReach users.
Key responsibilities include:
- Owning course development projects from post-design planning through execution, iteration, and timely delivery
- Designing instructionally sound learning experiences with clear storyboards and documented instructional design rationale (cognitive load management, scaffolding)
- Independently developing complex, multi-component digital assets including interactive e-learning modules, scenario-based assessments, video software walkthroughs, and job aids
- Collaborating with Subject Matter Experts (SMEs) to extract technical knowledge and maintain realistic production schedules
- Applying global-first and accessible design principles (WCAG compliance) with simple language for non-native English speakers
- Integrating and testing approved GenAI rapid-prototyping tools to streamline script drafting and asset creation while maintaining quality assurance and brand consistency
- Troubleshooting authoring tools (Rise 360, Google Slides, Elai) and LMS platforms
- Delegating tasks to junior team members where appropriate
The role offers excellent opportunities for continuous growth, tool specialization, and direct impact on customer success in a fast-paced SaaS environment. BloomReach operates with a virtual-first culture emphasizing freedom, trust, and results-oriented work. The company offers flexible working hours, professional development programs, $1,500 annual education budget, extended parental leave (26 weeks), equity participation, and wellness benefits including Calm subscription and quarterly DisConnect days.
First 90 days: Days 1–30 focus on orientation, tool learning, and SOPs with one small task; Days 31–60 involve owning a module end-to-end and leading SME sessions; Days 61–90 emphasize confident execution of assigned projects with increasing autonomy and delegation.
REQUIREMENTS:
- 2–3 years of professional experience designing and developing digital learning experiences, preferably in SaaS, B2B, or high-growth technology environments
- Strong understanding of modern instructional design theories and frameworks with ability to justify design choices to stakeholders
- High proficiency with core authoring systems, video-editing/AI-generation tools, and modern LMS administration (Articulate Rise/Rise 360 experience is a bonus)
- Strong communication and stakeholder management skills with proven ability to guide conversations with technical experts
- Exceptional command of written and spoken English (C1/C2 level preferred)
- Active interest in learning complex software products (customer data platforms, search algorithms, e-commerce personalization engines)
- Strong organizational and time-management skills with proactive communication of delivery estimations
