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HIVED is Europe's fastest-growing sustainable parcel delivery startup, operating a 100% electric fleet and disrupting the logistics industry. The company is trusted by leading brands including John Lewis, Nespresso, Uniqlo, and H&M, and is backed by prominent climate-tech and logistics investors.
The Fleet Shift Manager oversees a team of Fleet Coordinators responsible for day-to-day control, inspection, and performance management of the vehicle fleet. This role combines team leadership with hands-on operational execution, ensuring vehicles remain safe, available, compliant, and cost-controlled. Key responsibilities include early detection of damage and risk, fast recovery of repair costs, and close coordination with Maintenance and Operations teams to protect vehicle uptime and service reliability.
Team Management: You will manage a team of Coordinators and Night Chargers, ensuring high process adherence and standards across front-end and back-end operations. You'll manage coverage during sickness or absence, escalate and resolve issues, and maintain consistent standards on-site.
Execution Support: You'll provide daily on-site execution support, including vehicle inspections (2 mornings per week at different sites), cover for team absences, and hands-on problem-solving during peak operational windows.
Vehicle Responsibilities: Ensure all vehicles are inspected, logged, and controlled to agreed standards. Perform basic repairs and coordinate complex repairs with local garages. Coordinate repairs and servicing with Fleet Maintenance to minimize downtime. Monitor driver behavior and escalate safety or performance risks. Ensure compliance with health and safety standards and produce fleet performance insights.
Driver Coordination: During morning shifts, allocate and hand over vehicles to Delivery Drivers and coordinate route allocation. During evening shifts, receive vehicle returns, ensure proper key management, and process undelivered parcels.
Location: Primarily based at one of HIVED's vehicle storage locations with occasional travel to nearby depots and very occasional support at other locations. Working pattern: 5 in 7 days (either Sun-Thurs or Tues-Sat). Reports to a Fleet Senior Manager.
Requirements:
- 2–5 years' experience in operational or vehicle-related roles
- Demonstrated experience with vehicle uptime, light repairs, vehicle inspections, maintenance, and servicing
- Proven success managing teams and achieving results while maintaining high standards
- Valid driving licence held for minimum 12 months with maximum 6 points
- High integrity and trustworthiness
- High urgency, proactivity, and ownership mentality
- Comfortable solving real-time operational challenges during peak windows
- Effective communication and cross-functional collaboration skills
