SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Plaid is seeking an experienced Account Manager to own and manage relationships with a portfolio of customers in their fastest-growing segment. You will build strong relationships with customer C-Suite, Product, and Engineering teams to drive retention and revenue growth. Your responsibilities include owning revenue growth targets, identifying and closing upsell opportunities, leading commercial negotiations for contract renewals, and helping customers integrate and launch on Plaid's platform. You'll solve complex customer challenges through creative problem-solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations teams.
Plaid powers financial connectivity for millions of people and thousands of companies including Venmo, SoFi, Fortune 500 companies, and major banks. The company's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. Founded in 2013, Plaid is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
REQUIREMENTS:
- 7+ years of quota-carrying software or technology account management experience
- Strong attention to detail, organizational skills, and ability to prioritize and manage multiple cross-functional work streams
- Executive-level communication skills (written and verbal)
- Proven relationship-building ability with internal and external executives
- Strong commercial and sales experience including contract negotiation and value-selling
- Customer retention and termination-save tactics expertise
- Willingness to get technical and learn Plaid's APIs
- Customer empathy and desire to see customers succeed
- Familiarity with financial services and technical products; high intellectual curiosity
- Excitement to work in a high-growth, fast-changing environment and help build processes and tools as needed
