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Revolut is a global financial super app serving 80+ million customers with products spanning spending, saving, investing, exchanging, and travel. The Financial Crime Operations team is central to keeping customers and their money safe through proactive detection and resolution of financial crime concerns.
As FinCrime Team Lead (Investigations), you will manage and develop a team of analysts focused on financial crime prevention and investigation. You'll drive operational excellence, ensure quality performance, and serve as the escalation point for complex customer and internal issues.
Key Responsibilities:
- Perform effective people management through 1:1s, coaching, and career development for your team
- Assist with hiring processes and onboarding of new team members
- Monitor and control daily/weekly operations, reacting promptly to issues
- Conduct deep dives on SLAs, providing root cause analysis, trend identification, and improvement actions
- Challenge existing processes and procedures to drive continuous improvement
- Act as primary point of contact for internal and external escalations
- Ensure the team meets company SLAs consistently
You'll work in a fast-growing, mission-driven environment where financial crime prevention is critical to maintaining customer trust. The role requires balancing operational metrics with team development and strategic process improvement.
Requirements:
- Fluency in English with excellent communication and writing skills
- Minimum 1+ years of experience managing a team of 5+ full-time employees
- Experience in AML, compliance, card disputes, or transaction monitoring
- Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
- Solid understanding of the interplay between legal and business risk
- Practical knowledge of SQL
- Ability to work well under pressure, manage multiple projects simultaneously, and meet tight deadlines
- Effective communication with internal teams, outside counsel, and regulators
- Sound judgment and decision-making capability
