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Revolut is a global fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. The Financial Crime Operations team is at the forefront of keeping customers and their money safe.
As FinCrime Team Lead (Investigations), you will manage and develop a team of analysts focused on financial crime prevention and investigation. You'll lead a team of 5+ full-time employees, ensuring they operate at peak quality performance while maintaining company SLAs.
Key responsibilities include:
- Performing effective people management through 1:1s, coaching, and career development
- Assisting with hiring processes and onboarding new team members
- Controlling and monitoring daily/weekly operations with timely reactions to issues
- Performing deep dives on SLAs, providing root cause analysis, trend identification, and improvement actions
- Challenging processes and procedures to drive continuous improvement
- Acting as a point of contact for internal and external escalations
- Using a solution-oriented approach to handle customer and agent issues, resolving them quickly and efficiently
- Working directly with customers to resolve issues and flag potential concerns
You'll combine cutting-edge technology with sharp attention to detail to prevent financial crime and maintain trust at the core of Revolut's operations.
REQUIREMENTS:
- Fluency in English with excellent communication and writing skills
- 1+ years of experience managing a team of 5+ full-time employees
- Experience in AML, compliance, card disputes, or transaction monitoring
- Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
- Solid understanding of the interplay between legal and business risk
- Practical knowledge of SQL
- Ability to work well under pressure, manage multiple projects simultaneously, and meet tight deadlines
- Ability to communicate effectively with internal teams, outside counsel, and regulators
- Sound judgment and decision-making skills
