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Revolut is a global fintech company with 75+ million customers, offering spending, saving, investing, exchanging, and travel products. The Financial Crime Operations team is responsible for keeping customers and their money safe through investigations, compliance monitoring, and fraud prevention.
As FinCrime Team Lead (Investigations), you will manage a team of 5+ analysts focused on financial crime prevention and customer protection. You'll lead a high-performing team through 1:1 coaching, career development, and performance management. Your responsibilities include:
• People Management: Conduct regular 1:1s, provide coaching and mentoring, and support career development for direct reports
• Hiring & Onboarding: Assist with recruitment processes and training for new team members
• Operations Oversight: Monitor daily and weekly operations, react promptly to issues, and ensure SLA compliance
• Performance Analysis: Conduct deep dives into SLAs, identify trends, perform root cause analysis, and recommend improvements
• Process Improvement: Challenge existing processes and procedures to drive continuous improvement
• Escalation Management: Serve as primary point of contact for internal and external escalations
• Regulatory Compliance: Ensure the team meets company SLAs and regulatory requirements
You'll work with cutting-edge technology and collaborate with internal teams, external counsel, and regulators. The role requires strong attention to detail, solution-oriented thinking, and the ability to resolve customer and agent issues quickly and efficiently.
Required qualifications include 1+ years managing a team of 5+ FTEs, experience in AML, compliance, card disputes, or transaction monitoring, and knowledge of AML/sanctions regulations (JMLSG, ML regulations, OFAC, POCA). You'll need practical SQL knowledge, excellent communication skills, and the ability to work under pressure while managing multiple projects and tight deadlines. A solid understanding of legal and business risk interplay is essential.
