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Revolut is a global financial super app serving 80+ million customers with products spanning spending, saving, investing, exchanging, and travel. The Financial Crime Operations team is responsible for keeping customers and their money safe through proactive monitoring, customer issue resolution, and collaboration with law enforcement.
As a FinCrime Team Lead, you will manage a team of 10–15 Financial Crime Analysts, overseeing their daily performance, productivity, quality standards, and adherence to SLA expectations. You'll conduct regular 1:1s, team meetings, and performance reviews while identifying opportunities for continuous process improvement. The role requires acting as a point of contact for law enforcement agencies in ongoing criminal investigations originating from Suspicious Activity Reports (SARs). You'll take a solution-oriented approach to resolving customer and agent issues quickly and efficiently, while raising awareness of unusual performance trends and taking ownership of difficult problems.
This is a people-management role at a fast-growing fintech company with a strong emphasis on culture and employee experience. You'll work in a multicultural, collaborative environment where your leadership directly impacts both team performance and the company's ability to maintain trust and prevent financial crime.
REQUIREMENTS:
- Fluency in English at C1+ level
- Minimum 1+ years of experience managing a team of 5+ full-time employees
- Ability to work well under pressure, manage multiple projects simultaneously, and meet tight deadlines
- Strong communication skills with internal teams, external counsel, and regulators
- Sound judgment and decision-making capability
