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Revolut is a global fintech company on a mission to deliver more visibility, control, and freedom with money. With 80+ million customers and 13,000+ employees worldwide, Revolut offers a suite of products including spending, saving, investing, exchanging, and travel services.
The Financial Crime Operations team is at the forefront of Revolut's efforts to keep customers and their money safe. As a Financial Crime Analyst focused on External Dispute Resolutions, you will oversee complaints and external dispute resolutions, bringing an investigative mindset to complex, escalated fraud cases.
Key responsibilities include:
- Managing fraud grievances involving outside dispute resolution bodies
- Representing Revolut in external dispute resolution platforms
- Identifying, analyzing, resolving, and implementing continuous improvements within fraud dispute handling processes
- Analyzing previous case outcomes and conducting root-cause analysis to identify improvement opportunities
- Supporting the development of internal procedures
- Organizing and maintaining a central archive of data with accurate recording and accessibility
- Actively contributing to a culture prioritizing fair treatment of customers
- Taking ownership of problems, policies, and procedures from end to end
- Testing and strengthening current quality controls
- Cooperating closely with other departments during case investigations
You will use cutting-edge technology and sharp attention to detail to help prevent financial crime and keep trust at the core of Revolut's operations.
REQUIREMENTS:
- Bachelor's degree (must provide certificate)
- 3+ years in financial crime investigations, OR 1+ years of fraud-related experience
- Expertise in regulated complaints/disputes and fraud legislation
- Fluency in English and Spanish (C1+ level)
- Experience with investigative methodologies evidenced by use of analytical tools (spreadsheets, filters, pivots, network charts)
- Ability to work with multiple stakeholders and take ownership of assigned workload
- Adaptability and experience with fast-cycle feedback
- Solid strategic thinking skills to know when and how to best utilize means of redress (for refunds and negotiations)
- Good writing skills
NICE TO HAVE:
- Degree in law or STEM subject
- Professional certification (e.g., ICA or ACAMS)
- Experience in FOS (Financial Ombudsman Service)
- Fluency in other languages
