SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Revolut is a global fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. The company serves 80+ million customers and employs 13,000+ people worldwide.
The Financial Crime Operations team is at the forefront of Revolut's efforts to keep customers and their money safe. As a Financial Crime Analyst focused on External Dispute Resolutions, you will oversee complaints and external dispute resolutions, bringing an investigative mindset to complex, escalated fraud cases.
Key Responsibilities:
- Manage fraud grievances involving outside dispute resolution bodies
- Represent Revolut in external dispute resolution platforms
- Identify, analyze, resolve, and implement continuous improvements within fraud dispute handling processes
- Analyze previous case outcomes and conduct root-cause analysis to identify improvement opportunities
- Support development of internal procedures
- Organize and maintain a central archive of data with accurate recording and accessibility
- Actively contribute to a culture prioritizing fair treatment of customers
- Take ownership of problems, policies, and procedures from end to end
- Test and strengthen current quality controls
- Cooperate closely with other departments during case investigations
Requirements:
- Bachelor's degree (certificate required)
- 3+ years in financial crime investigations OR 1+ years of fraud-related experience
- Expertise in regulated complaints/disputes and fraud legislation
- Fluency in English and Spanish (C1+ level)
- Experience with investigative methodologies using analytical tools (spreadsheets, filters, pivots, network charts)
- Ability to work with multiple stakeholders and take ownership of assigned workload
- Adaptability and experience with fast-cycle feedback
- Solid strategic thinking skills for utilizing means of redress (refunds and negotiations)
- Good writing skills
Nice to Have:
- Degree in law or STEM subject
- Professional certification (ICA or ACAMS)
- Experience in FOS (Financial Ombudsman Service)
- Fluency in additional languages
