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Revolut is a global fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. With 80+ million customers and 13,000+ employees worldwide, the company is scaling rapidly while maintaining a strong culture recognized as a Great Place to Work.
The Financial Crime Operations team is at the forefront of Revolut's efforts to keep customers and their money safe. As a Financial Crime Analyst focused on External Dispute Resolutions, you will oversee complaints and external dispute resolutions, bringing an investigative mindset to complex, escalated fraud cases. You'll leverage fraud investigation expertise to improve controls and customer support while delivering an exceptional customer experience.
Key responsibilities include:
- Managing fraud grievances involving outside dispute resolution bodies
- Representing Revolut in external dispute resolution platforms
- Identifying, analyzing, and resolving fraud dispute handling processes
- Conducting root-cause analysis on previous case outcomes to identify continuous improvement opportunities
- Supporting development of internal procedures and maintaining a central data archive
- Contributing to a culture prioritizing fair customer treatment
- Testing and strengthening quality controls
- Cooperating with other departments during case investigations
- Taking ownership of problems, policies, and procedures end-to-end
Requirements:
- Bachelor's degree (certificate required)
- 3+ years in financial crime investigations OR 1+ years of fraud-related experience
- Expertise in regulated complaints/disputes and fraud legislation
- Fluency in English (C1+ level)
- Experience with investigative methodologies and analytical tools (spreadsheets, filters, pivots, network charts)
- Ability to work with multiple stakeholders and take ownership of assigned workload
- Adaptability and experience with fast-cycle feedback
- Solid strategic thinking skills for utilizing means of redress (refunds and negotiations)
- Strong writing skills
Nice to have:
- Degree in law or STEM subject
- Professional certification (e.g., ICA or ACAMS)
- Experience with FOS (Financial Ombudsman Service)
- Fluency in additional languages
