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Revolut is a global fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 80+ million customers and 13,000+ employees worldwide, Revolut is scaling rapidly and prioritizes both product excellence and employee experience.
The Financial Crime Operations team sits at the heart of Revolut's customer protection efforts, working to prevent fraud and maintain trust. As a Financial Crime Analyst focused on External Dispute Resolutions, you will manage complaints and disputes involving external resolution bodies, representing Revolut's interests while ensuring fair customer treatment.
Key responsibilities include:
- Managing fraud grievances escalated to external dispute resolution bodies
- Representing Revolut on external dispute resolution platforms
- Investigating complex, escalated fraud cases with attention to detail
- Analyzing case outcomes and conducting root-cause analysis to identify process improvements
- Identifying and resolving issues within fraud dispute handling workflows
- Supporting development of internal procedures and quality controls
- Maintaining accurate, centralized archives of case data
- Collaborating cross-functionally with other departments during investigations
- Demonstrating strategic thinking in determining when and how to use means of redress (refunds, negotiations)
- Contributing to a culture prioritizing fair customer treatment
You will own problems end-to-end, taking real ownership of policies and procedures while working in a fast-paced, feedback-driven environment.
Requirements:
- Bachelor's degree (certificate required)
- 3+ years in financial crime investigations, OR 1+ years of fraud-related experience
- Expertise in regulated complaints/disputes and fraud legislation
- English fluency at C1+ level
- Demonstrated experience with investigative methodologies and analytical tools (spreadsheets, filters, pivots, network charts)
- Ability to work with multiple stakeholders and manage assigned workload independently
- Adaptability and comfort with fast-cycle feedback
- Strong strategic thinking skills for determining redress strategies
- Strong writing skills
Nice to have:
- Degree in law or STEM subject
- Professional certification (ICA or ACAMS)
- Experience with Financial Ombudsman Service (FOS)
- Fluency in additional languages
