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Salary: USD 68,000 - 80,000 / annual
Lead is an API-first banking infrastructure platform that enables fintechs to offer compliant, programmable financial services including payments, lending, and digital assets at scale. The company operates as a partner bank with FDIC insurance and maintains offices in San Francisco, Sunnyvale, and New York City.
The Financial Crimes team safeguards Lead, its partners, and the broader financial system from illicit activity. They own the company's BSA/AML, sanctions, and fraud programs, collaborate with Legal, Risk, and Compliance teams to detect threats and strengthen controls, and interface with regulators.
As a Financial Crimes - Fraud Ops Specialist, you will support day-to-day fraud review activities through consistent execution, strong attention to detail, and sound judgment within established procedures. This is an early-career fraud operations role designed for team members building foundational investigative capability and learning how fraud risk, customer impact, and operational quality connect across fraud workflows.
Key responsibilities include:
- Review fraud-related activity within established workflows and documented procedures
- Support routine alert and case handling with accuracy, consistency, and appropriate escalation
- Document findings clearly and maintain complete case records
- Identify suspicious patterns, unusual activity, or operational issues and escalate to senior team members
- Maintain service level expectations and support healthy queue management
- Build knowledge of fraud typologies, systems, and controls used across Fraud Operations
- Partner effectively with internal teams when coordination or follow-up is needed
- Learn how fraud rules, alerts, and workflows connect to review activity
The environment is collaborative, growth-minded, and deadline-driven, requiring confidence to navigate constantly evolving challenges with autonomy and analytical precision.
Qualifications:
- 1+ years of experience in fraud, banking operations, financial services, customer risk, investigations, or a related environment (preferred)
- Strong attention to detail and ability to follow established procedures
- Clear written communication and documentation skills
- Ability to manage priorities in a deadline-driven environment
- Curiosity, coachability, and interest in developing fraud investigation skills
- Experience with case management, transaction review, or fraud tools (preferred)
