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Salary: USD 144,000 - 173,000 / annual
Grafana Labs, the company behind Grafana Cloud (a fully managed observability platform trusted by 10,000+ organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce), is seeking an experienced Finance Systems Manager to join their Finance Systems team. This is a 100% remote individual contributor role reporting directly to the Sr Director of Finance Systems.
You will own day-to-day operations of NetSuite ERP and associated Finance Business Systems, serving as both a technical administrator and a strategic thought leader for finance systems and process improvement. Your responsibilities span three core areas:
**NetSuite System Administration:** Administer and support the NetSuite ERP system with focus on Financial, Advanced Revenue Management (ARM), and Zone billing modules. You'll perform system configuration, customization, upgrades, and maintenance while ensuring compliance with change management, ITGC, and SDLC processes. You'll develop and maintain workflows, custom fields, and scripts; manage NetSuite integrations with other business systems; oversee user access management and segregation of duties reviews; and ensure data integrity and SOX compliance. You'll also provide training and support to end-users and manage the ticketing system for tracking cases and change requests.
**Program Management:** Manage finance transformation projects focusing on the order-to-cash cycle, including Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes. You'll collaborate with cross-functional teams (Sales, Legal, Engineering, Finance, IT) to gather requirements and implement solutions. You'll identify, scope, and prioritize projects; develop detailed project plans with timelines and milestones; define data-driven frameworks to measure program success; and ensure proper change controls on all production changes.
**Dashboard Creation and Reporting:** Utilize NetSuite's native tools and Grafana dashboards to create high-performing dashboards tailored to Finance needs, developing reports and visualizations that provide actionable insights from finance data.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. The culture emphasizes transparency, autonomy, trust, innovation, and open-source values.
**Requirements:**
- Bachelor's Degree or higher in Computer Science, Information Technology, Accounting, Finance, or related field
- 6+ years of progressive experience as a Finance System Administrator with NetSuite and financial systems tools (Zip, Avalara, Expensify, etc.)
- Hands-on IT support experience, including troubleshooting and resolving functional and technical issues
- Experience with data migration, data mapping, and data integration within NetSuite, including Advanced Revenue Management (ARM) module with Zone and Company billing, and Salesforce integration
- Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building
- Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments
- Demonstrated experience integrating accounting systems with Salesforce/SFDC, ideally including CPQ, and experienced-level proficiency with NetSuite Advanced Revenue Management (ARM)
- Experience with project management concepts and tools such as GitHub, Monday.com, and Miro
- Sharp analytical skills coupled with ability to troubleshoot complex system issues
- Knowledge of core accounting processes: order-to-cash, procure-to-pay, record-to-report
- Ability to work in a rapidly changing global and remote environment
- Strong communication skills with cross-functional ability
- Ability to work both in team environments and independently
