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Salary: USD 80,000 - 100,000 / annual
Zipline is the world's largest autonomous drone delivery service, operating on four continents and completing millions of deliveries of blood, vaccines, medical supplies, food, and retail products. The company has flown over 140 million commercial autonomous miles and is redefining logistics and healthcare access globally.
You will lead field operations for Zipline's Dropbox locations (partner-operated delivery sites) in a regional role. You'll manage a Field Support Supervisor who oversees a team of regional Field Support Technicians responsible for equipment inspection, preventive maintenance, troubleshooting, and site safety.
Key responsibilities include:
- Manage and develop the Field Support Supervisor and regional technician team
- Set clear expectations for safety, equipment reliability, site readiness, and work quality
- Establish regional plans for inspections, preventive maintenance, repairs, and site coverage
- Ensure technicians have schedules, tools, parts, training, and procedures to work safely and effectively
- Review team performance, work orders, inspection records, and repair completion
- Prioritize work based on safety risk, customer impact, operational urgency, and resources
- Provide direction during complex equipment issues, recurring failures, and operational disruptions
- Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams
- Build consistent processes for site inspections, issue documentation, repair follow-up, and communication
- Monitor trends in Dropbox availability, repeat repairs, and site readiness; recommend improvements
- Visit sites regularly to assess conditions, review work, and stay connected to frontline challenges
- Build a strong safety culture and ensure team compliance with procedures
- Support hiring, onboarding, training, and performance development
- Provide leadership updates on regional performance, equipment risks, staffing needs, and improvement plans
- Identify opportunities to improve maintenance planning, reduce downtime, and strengthen partner experience
This is a hands-on operations leadership role requiring field presence, cross-functional collaboration, and the ability to turn operational issues into practical improvements.
REQUIREMENTS:
- Experience leading field operations, technical service, facilities maintenance, equipment repair, or similar multi-site operations
- Experience managing supervisors or team leads and developing frontline employees
- Strong judgment balancing safety, service reliability, partner needs, and operational priorities
- Ability to set clear goals, review performance, and hold teams accountable with consistency and respect
- Strong written and verbal communication skills for technical and non-technical audiences
- Strong planning and organizational skills across multiple locations, teams, and work priorities
- Practical understanding of preventive maintenance, troubleshooting, work orders, and field service operations
- Customer-first mindset and ability to build productive relationships with partners and vendors
- Comfort working independently, collaborating across departments, and spending regular time in the field
- Continuous improvement mindset and ability to turn performance trends into clear actions
- Valid driver's license and driving record meeting company requirements
- Ability to travel regularly between assigned sites and other regional locations
- Ability to work in field environments (indoors and outdoors in changing weather)
- Flexibility to adjust work hours, including occasional evenings or weekends
- Ability to perform occasional physical work (standing, walking, bending, reaching, lifting)
- Experience with distributed field teams, partner-operated sites, or equipment supporting time-sensitive operations is preferred
