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Salary: USD 60,000 - 80,000 / annual
PowerX is a multinational engineering and power infrastructure services company delivering testing, protection and control, commissioning, NETA field services, and compliance solutions across the United States and Canada.
The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department. This role is responsible for achieving optimal performance while providing mentorship, guidance, and support for personnel. The manager will foster professionalism, respect, and positive attitudes among the team while ensuring excellent customer support and consistent, high-quality service. This position coordinates with Accounting/Finance, Sales, and Human Resources to support departmental and organizational goals.
Key responsibilities include:
**Operational Oversight:** Assist the Operations Manager in overseeing day-to-day Testing Department operations. Support project billing meetings and best practices. Prepare reports and debriefs for Operations. Coordinate with other technical departments to achieve optimal service and productivity. Promote an uncompromising safety culture. Assist with technical questions from customers, sales personnel, subcontractors, or vendors.
**Training and Development:** Perform classroom and on-the-job training for Testing Department personnel. Ensure proper methods and procedures are documented and consistently utilized. Guide and mentor subordinates in achieving their highest credentials and proficiency. Present technical presentations during training meetings. Assist with onboarding of new technicians and participate in stay and annual performance reviews.
**Resource Management:** Ensure necessary equipment and supplies are available for technical personnel. Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources. Track company-issued equipment and monitor rented equipment for prompt returns. Coordinate with Accounting/Finance on resource stewardship.
**Scheduling and Utilization:** Regularly review schedules and direct adjustments to correct inaccurate time allocations, underutilization, overutilization, and changed priorities. Track and update technician capabilities for the scheduling department.
**Quality Assurance:** Ensure datasheets and reports are accurate and submitted timely. Conduct quality control reviews and approvals of reports and datasheets.
**Continuous Improvement:** Coordinate with Operations Manager to identify improvement areas such as low utilization, poor output, or lack of cross-training. Provide technical support to field technicians, sales, engineering, and customers.
**Supervisory Responsibilities:** Supervises Front Line Supervisors, Scheduler, and Field Service Technicians (levels 1-4). Responsible for the success of the Testing Department and accountable for work performed by the department.
**Requirements:**
- NETA Level III or higher certification; Bachelor's degree in Electrical Engineering preferred
- 5+ years of technical experience in Electrical Testing or Electrical Engineering, or equivalent
- 3+ years of supervisory experience
- Extensive knowledge of safety requirements and procedures in the electrical industry
- Strong leadership and team management skills
- Strong interpersonal and social skills
- Excellent verbal and written communication
- Highly organized and detail oriented
- Computing skills including email, internet, data entry, and Microsoft Office products
- Valid driver's license and reliable transportation
- Satisfactory background/MVR check and pass pre-employment drug test
- Ability to travel up to 50% of the time
- Ability to lift up to 50 pounds and work in cramped or confined spaces
- Willingness to work occasional overtime as needed
