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Formlabs is seeking a Field Service Engineer to serve as the primary technical point of contact for customers across the UK and Ireland region. This is a hands-on role supporting the company's 3D printing technology, which powers innovation at over 50,000 industry leaders including Apple, Google, Tesla, New Balance, and NASA.
You will manage the complete customer lifecycle on-site: equipment installation, commissioning, calibration, and comprehensive user training. You will conduct structured training sessions teaching customers how to operate machinery, utilize software, and perform basic maintenance. You will also deliver live product demonstrations to build customer confidence.
The role involves significant break-fix and maintenance responsibilities. You will respond rapidly to customer downtime emergencies, traveling on short notice to perform urgent repairs. You will manage a schedule of preventative maintenance visits, ensuring all warrantied customers receive service within their 90-day target window. You will employ critical thinking to diagnose electromechanical issues and achieve single-visit resolutions to minimize travel and customer downtime.
Logistics and documentation are core responsibilities. You will execute a high volume of service visits, independently manage a complex travel schedule (flights, trains, hotels, rental cars), and submit expenses on time. You will maintain meticulous records of all installations, training sessions, and repairs in Salesforce.
This position requires 80% or more travel time. The company pays for travel time, and the role is eligible for overtime compensation.
Requirements:
- Based in London, Manchester, or Dublin (highly preferred due to hub connectivity)
- Energized by travel and willing to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware systems
- Soft skills required to teach others how to use technology
- Fluency in English at C1-C2 level; ability to explain complex technical concepts simply and effectively
- Valid driver's license (Category B)
Bonus skills:
- Fluency in German or French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
