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Salary: USD 120,000 - 140,000 / annual
Alamar Biosciences is seeking a Field Service Engineer II to support the deployment and maintenance of its ARGO platform, an automated instrument for high-precision proteomic analysis. This is a customer-facing, hands-on role based in the US East region (Baltimore, MD or Philadelphia, PA preferred) that offers the opportunity to make meaningful impact on the development of the field service team as an early hire.
You will be responsible for instrument installation, planned maintenance, corrective maintenance, and upgrades at customer facilities throughout the Eastern and Southeastern US. The role involves providing exceptional remote and on-site customer support, with significant travel by car, train, and air to reach customer sites. You must have easy access to a major airport and be willing and able to travel on short notice.
Key responsibilities include:
- Perform instrument installation, maintenance, and upgrades for the ARGO platform in customer laboratories
- Provide exceptional remote and on-site customer support across the East, Southeast US, and beyond
- Initiate and cultivate positive relationships with customers and internal colleagues
- Address customer requests rapidly and document interactions in the CRM system
- Collaborate proactively with colleagues to provide comprehensive solutions to customer-facing issues
- Gather and communicate Voice of Customer insights to inform product improvements
- Create and refine scalable customer support processes to enable future growth
- Create and review technical work instructions, manuals, and bulletins
This role offers significant opportunities to collaborate closely with Engineering and R&D teams. You will be part of a growing company passionate about enabling scientific discoveries that translate into clinical outcomes and benefit patients.
REQUIREMENTS:
- Bachelor's degree or equivalent in a related field
- 1-3 years of field-based experience in biotech industry (preferred)
- Positive "can do" attitude and adaptable, self-motivated approach with attention to detail
- Exceptional ability to communicate across all organizational levels, including executives
- Pragmatic problem-solving skills with a clear and effective approach
- Outstanding written, verbal, and presentation skills capable of conveying complex information with clarity
- Demonstrated technical skills including ability to diagnose electrical, electromechanical, and fluidic subsystems
- Strong orientation towards process improvement and unwavering commitment to quality
- Willingness and ability to travel extensively from home location to customer sites throughout Southeast, Eastern US, and beyond, with possibility of some global travel
