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Salary: USD 95,000 - 105,000 / annual
Getlabs is the leading platform for at-home diagnostics, enabling healthcare organizations to send mobile phlebotomists to patients' homes for lab collection, vitals, and advanced diagnostics. The company has raised $50M from strategic investors including Labcorp and Quest, with a mission to expand access to diagnostics for everyone.
The Field Phlebotomy Supervisor will oversee day-to-day operations and ensure exceptional patient experiences across one or more geographical markets in Northern California. This is a full-time management role reporting to the Operations Manager.
Key responsibilities include:
- Supervise a team of mobile phlebotomists across assigned territories
- Assess work performance and conduct regular appointment reviews for compliance, quality, and safety
- Administer disciplinary action and handle employee concerns and grievances
- Interview, hire, and onboard new mobile phlebotomists
- Complete new hire and annual competency assessments
- Manage team schedules, organize work assignments, and make schedule adjustments as needed
- Plan and manage departmental budget
- Review and approve team timecards and expenses
- Ensure accurate order and patient appointment record-keeping
- Provide manager-level customer service escalations via phone, email, and other communication platforms
- Assist with day-to-day operations to ensure patient expectations are met and exceeded
You will be a self-starter who is resourceful, organized, detail-oriented, communicative, and friendly. The role requires working within a one-hour commute of the San Francisco Bay Area.
Requirements:
- Minimum 2 years of management experience in a leadership position
- Phlebotomy certification from an accredited agency (American Medical Technologists [AMT], American Society for Clinical Pathology [ASCP], or National Center for Competency Testing [NCCT])
- In-depth knowledge of phlebotomy duties, responsibilities, and techniques (preferred)
- Proven track record of exceptional customer service
- Strong written and verbal communication skills (Google Suite proficiency a plus)
- Ability to work independently or in a team environment
- Reliable transportation and clean driving record
- Competency with Google applications and willingness to embrace new technology
- Proven ability to handle ambiguity in the absence of defined systems and processes
- COVID-19 vaccination required as a condition of employment due to patient contact
