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Salary: EUR 45,000 - 55,000 / annual
Via Transportation is seeking a Field Manager to lead daily operations of its on-demand mobility services in the Frankfurt region. This is a high-responsibility role combining operational management with data-driven optimization and AI innovation.
In this position, you will manage the field team and ensure safe, reliable, and accessible transportation for passengers. You will drive continuous optimization of field operations and services through data analysis, technology, AI, and automation—including leading AI projects from conception to implementation. You'll make real-time decisions regarding fleet management, driver availability, compliance, and passenger needs, using data to diagnose issues quickly and keep services running smoothly.
You will support and mentor drivers, build strong relationships, and identify opportunities to improve team performance. You'll translate passenger and community feedback into concrete improvements by identifying patterns and addressing root causes with data. You'll serve as a bridge between Via's partners, drivers, and central teams, quickly accessing data to answer questions, solve problems, and drive improvements.
The role is based in the Frankfurt region with an expectation of at least 3 days per week on-site.
Key Responsibilities:
- Lead daily operations ensuring safe, reliable, and accessible transport
- Drive continuous optimization of field team and services through data, technology, AI, and automation
- Make real-time decisions on fleet, driver availability, compliance, and passenger needs
- Support and mentor drivers; build strong relationships and identify performance improvement opportunities
- Convert passenger and community feedback into improvements using data analysis
- Act as liaison between Via's partners, drivers, and central teams
Requirements:
- Operational experience in personnel management, logistics, customer service, or similar process-oriented fields
- Relationship-oriented with strong communication skills; ability to build trust across drivers, passengers, colleagues, and city partners
- Hands-on and proactive; comfortable taking responsibility for staff and solving problems in the field, including under pressure
- Data-driven, structured, and digitally proficient; able to use analytics and AI tools to solve problems and improve services
- Tactical and strategic thinking; ability to solve real-time problems while developing forward-looking solutions
- German and English language proficiency at C1 level minimum
- Valid German driver's license (Class B)
