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Salary: EUR 45,000 - 55,000 / annual
Via Transportation is seeking a Field Manager to lead daily operations of on-demand RMV (Rhein-Main-Verkehrsverbund) services across the greater Frankfurt area. This is a high-ownership, boots-on-the-ground role combining hands-on operations management with data-driven optimization and innovation.
You will be responsible for running daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. A core part of the role involves optimizing field team performance and service delivery using data analytics, technology, AI, and automation—including leading AI projects from conception through implementation.
Key responsibilities include:
- Managing daily onsite operations and ensuring service reliability and rider safety
- Driving continuous optimization across the field team and service using data, technology, and AI
- Making real-time decisions on fleet management, driver supply, compliance, and unexpected operational issues
- Guiding and supporting drivers, building strong relationships, and identifying performance improvement opportunities
- Converting rider and community feedback into actionable improvements using data analysis
- Acting as a bridge between Via's partners, drivers, and central teams, pulling data to solve problems and drive improvements
You are operationally experienced in people management, logistics, customer service, or similar process-oriented work. You are relationship-oriented with strong communication skills, able to build trust across drivers, riders, teammates, and city partners. You are hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems under pressure. You are data-driven, structured, and digitally savvy, using analytics and AI tools effectively. You balance tactical problem-solving with strategic thinking.
Requirements:
- German language skills at C1 level minimum; fluent English
- Valid German driver's license, class B
- Operational experience in people management, logistics, customer service, or process-oriented work
- Strong relationship-building and communication abilities
- Hands-on, proactive approach with comfort managing employees and working in the field
- Data-driven mindset with digital literacy and familiarity with analytics and AI tools
- Ability to balance tactical execution with strategic planning
