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qlub is a fast-scaling fintech backed by Mastercard, Mubadala, e&, and Shorooq that eliminates friction from restaurant payments. The company has raised $72M, operates across multiple markets globally, and has doubled headcount in the past year. qlub's platform enables pay-at-table, digital menus, order-and-pay, payment links, and SoftPOS terminals, allowing restaurants to process payments in seconds via QR code without requiring app downloads.
As Field Implementation Manager, you will own end-to-end venue implementations, taking restaurant partners from signed contracts through full operational launch. This is a field-based role requiring extensive on-site presence with restaurant partners. You will coordinate implementation activities across Sales, Operations, Product, and Technical teams; configure and deploy qlub's solutions; conduct hands-on training for restaurant owners, managers, and front-of-house staff; and troubleshoot operational issues in real time. You'll manage multiple simultaneous venue launches, prioritize based on timelines and business impact, and ensure all configurations and milestones are documented accurately.
You will serve as the primary implementation point of contact for restaurant partners, building strong relationships and ensuring a seamless launch experience. During the initial stabilization period post-launch, you'll monitor venues, identify adoption or operational issues, and address them proactively. You'll also identify recurring implementation challenges and work with internal teams to improve processes, tools, and the overall launch playbook. Feedback from the field will inform Product and Operations improvements to qlub's solutions and merchant experience.
This role requires someone highly hands-on, commercially aware, and comfortable operating independently in a fast-moving environment. You must move fast, make strong decisions with incomplete information, take real ownership, and think like an operator rather than a coordinator.
REQUIREMENTS:
- 3+ years of experience in Implementation, Customer Success, Field Operations, Account Management, Onboarding, or similar customer-facing operational role
- Proven experience managing end-to-end implementations, launches, or deployments across multiple customers or locations
- Experience working with multiple stakeholders and coordinating projects against tight deadlines
- Exceptional in-person and written communication skills with ability to build trust quickly with customers and internal teams
- Strong problem-solving and project management skills with excellent attention to detail
- Comfortable working independently and managing own schedule across large geographic territory
- Valid US driver's license and access to reliable transportation
- Willingness to travel extensively within assigned market and spend majority of time on-site with restaurant partners
- Fluency in English required
NICE TO HAVE:
- Experience implementing hardware, SaaS, POS, payment, or other technology solutions
- Experience working with multi-location restaurant groups or enterprise customers
- Experience in high-growth startup or scale-up environment
