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MOO is a design and technology company that brings brands to life through sustainable print and merchandise products. Founded in 2004, MOO has grown to serve half a million customers globally, primarily small and medium businesses in North America, the UK, and Europe. The company has achieved significant milestones including the Queen's Award for Enterprise, $1bn+ in lifetime revenue, and recognition as one of the Guardian's top 10 UK start-ups.
The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals focused on two core objectives: acquiring new business and supporting/growing existing accounts. As an Existing Account Specialist based in the new Cape Town office, you will be the dedicated point of contact and voice of MOO for Business Services clients, supporting the US-based Returning Business teams with high activity.
Your primary responsibilities include:
- Building and maintaining relationships with customers to increase purchase volume, frequency, and product mix through discovery, record-keeping, recommendations, and presentations
- Actively identifying growth and collaboration opportunities within your book of business through relationship development, contact expansion, and business research
- Locating new stakeholders and locations within organizations to uncover revenue opportunities
- Using CRM and sales tools (Salesforce) for outreach and documenting customer interactions
- Meeting 25+ daily dials and email activity metrics
- Maintaining strong product and service knowledge to present thoughtful recommendations and win projects
- Accurately forecasting monthly revenue achievement to your manager and leadership
- Achieving monthly revenue and retention targets
- Participating in weekly coaching sessions and 1:1s with your manager
- Being an active, engaged team member in meetings and strategy sessions
Work hours are Monday to Friday, 2:30pm–11:30pm SAST (March–October) and 3:30pm–12:30am SAST (October–March).
MOO offers a supportive workplace culture emphasizing personal authenticity, career growth, and work-life balance. Benefits include 19 days holiday (rising by one day per year for 5 years), matched pension scheme, paid parental leave, private healthcare, life insurance, and flexible work schedules with hybrid and remote options for certain roles.
REQUIREMENTS:
- B2B account management experience
- Proven skill in growing existing accounts and retaining customers
- Goal-oriented with drive to chase targets
- Ability to manage time effectively in a remote environment
- Team player with positive attitude
- Solution-oriented mindset, constantly seeking improvement
- Professional, friendly, and helpful communication (phone and written)
- Highly motivated self-starter who enjoys testing and exploring new challenges
NICE TO HAVES:
- Experience working with US clients or for a US company
- Basic knowledge of design/print
