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Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text, text-to-speech, and voice agents at scale. The company has processed over 50,000 years of audio and serves 200,000+ developers and 1,300+ organizations including Twilio, Cloudflare, and Vapi.
You will serve as Executive Business Partner to the SVP of Customer Success, combining executive support with strong business acumen, analytics, and operational judgment. This is not a traditional executive assistant role—you'll be a strategic partner focused on increasing organizational leverage and operating rigor.
Key responsibilities include: managing the SVP's calendar and meeting preparation with appropriate context and data; tracking decisions and commitments to prevent stalling; coordinating executive logistics, travel, and events; and participating in forecasting and business reviews. You'll develop deep understanding of Customer Success metrics including retention, renewals, expansion, consumption, and customer health.
You'll work with data across multiple systems to identify inconsistencies and gaps, ask probing second- and third-level questions about performance drivers, and synthesize complex operational information into concise executive narratives. You'll support weekly, monthly, and quarterly operating rhythms and help prepare materials for leadership, board, and strategic planning meetings.
The role requires an AI-first mindset—you'll actively use and experiment with advanced AI tools integrated into your workflows. Deepgram operates at the pace of AI with rapid change and evolution in day-to-day work. Success requires comfort with experimentation, quick adaptation, continuous learning, and the ability to think on your feet.
