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Plaid is seeking an Executive Assistant Team Lead to lead and develop a team of EAs supporting senior leaders across the company, while also providing direct support to a C-Suite executive. The EA team sits within the People Team and serves as a strategic partner to the company's most senior leadership.
In this role, you will lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development. You'll provide direct support for one C-Suite Executive and backup coverage as needed. You'll set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
Key responsibilities include building scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs. You'll foster a connected EA community through shared practices and knowledge sharing, and partner with executives and their EAs to understand priorities and ensure appropriate coverage levels.
You'll own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires. You'll identify and implement efficiencies through technology, AI, and automation to improve how the team works. You'll serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations, and partner with the People Team on programs and initiatives involving executive and leadership support.
Plaid powers financial connectivity for millions of people and thousands of companies, including Venmo, SoFi, Fortune 500 companies, and major banks. The company's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. Founded in 2013, Plaid is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
REQUIREMENTS:
- 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments
- 3-5 years of experience leading, coaching, or managing EAs or administrative teams
- Track record of developing people, with ability to give clear, direct feedback and help others grow
- Experience planning and running complex programs and events (leadership onsites, Board meetings, All Hands, company events)
- Strategic and operational mindset, with ability to turn recurring work into scalable, repeatable systems
- Strong judgment and discretion when handling confidential and sensitive information
- Ability to build trust and influence senior leaders and cross-functional partners without relying on authority
- Builder mindset, with comfort using technology, AI, and automation to improve work
- Excellent written and verbal communication skills
- Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when business needs require
