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Convene Rathbone is opening a new 54,000-square-foot meetings and events venue in London's West End in Spring 2027, designed for immersive experiences ranging from high-profile conferences to luxury receptions. As an Event Production Manager, you will be the primary bridge between clients and on-site teams, managing the complete lifecycle of physical, hybrid, and virtual events.
You will serve as the main point of contact for clients throughout the planning and execution process. Key responsibilities include planning and overseeing meetings programs across all product types; developing detailed event timelines and pre-production deadlines; hosting kick-off calls and run-of-show reviews with clients, AV production, and operations teams; preparing room diagrams, program execution orders, and event documentation; coordinating with culinary and service teams on menus and timing; managing the Event Operations Team through project management tools; collecting livestream platform details and managing client expectations on platform features; conducting pre- and post-event debriefs; and ensuring all program checks, client approvals, and payment collection are completed.
You will also support the Sales team with pre-sales functions, advising on deadlines and requirements, and work closely with Product and Design teams to inform platform enhancements. The role requires strong communication skills, attention to detail, and the ability to manage multiple events simultaneously while maintaining Convene's hospitality standards.
Requirements:
- 3+ years in a customer-facing role
- Prior experience in event planning and project management
- Proficiency with web-based collaboration tools (Slack, Salesforce, SmartSheets, Google Suite)
- Familiarity with SaaS, event platforms, video conferencing, or web conferencing (preferred)
- Strong business acumen and ability to stay calm under pressure
- Natural problem-solver focused on customer satisfaction
- Ability to multitask and manage competing priorities
- Must currently reside in the UK and have full right to work without sponsorship
