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GRAIL is seeking an Event Operations Specialist to serve as the operational backbone for their clinical events program. This role combines centralized logistics coordination with strategic onsite event support, requiring a detail-oriented professional who thrives in fast-paced, multi-stakeholder environments.
Key Responsibilities:
Centralized Logistics & Fulfillment: Own recurring administrative workflows including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI to clinics, and building custom OnceHub scheduler links. Serve as the operational liaison between the Events Team and external logistics partners (e.g., BioTouch), ensuring alignment between inventory dispatch and event demand. Centralize marketing collateral ordering to maintain accurate inventory levels and prevent stockouts during peak periods.
Salesforce & Systems Management: Manage Salesforce account creation for specialized shipping needs and maintain the Mobile Events Salesforce inbox to resolve field inquiries quickly.
SLA Compliance & Reporting: Maintain 100% SLA adherence for shipping deadlines across all regions. Post daily event and scheduler status reports in Slack channels to ensure cross-functional visibility. Provide operational continuity when Event Leads are traveling or managing remote event weeks. Troubleshoot emergency shipping bottlenecks and logistical friction in real time.
Onsite Event Support (25% travel): Deploy to large-scale, high-volume, or high-risk events to provide dedicated on-the-ground operational, registration, and logistical support. Support events experiencing rapid sign-up growth beyond forecasts. Evaluate local clinic kit flow, courier handoffs, and phlebotomy setup to identify workflow optimizations.
Required Qualifications:
- Bachelor's degree or equivalent experience
- Travel up to 25% to support onsite events
- Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders
- Positive "can do" attitude with willingness to roll up sleeves
- Meticulous organization, consistency, and follow-through with operations orientation
- Excellent face-to-face, verbal, and written customer service and communication skills
Preferred Qualifications:
- Minimum 5 years of work experience
- East or Central time zone location
- Experience with logistics and provider or channel-based business models
- Comfort creating order in chaotic environments
- Working knowledge of program/project management software
