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Konfio, Mexico's leading fintech company serving over 100,000 SME clients, is seeking an Operational Risk Incident Management Specialist to lead the comprehensive management of operational risk incidents across the organization.
In this role, you will be responsible for identifying, quantifying, and resolving loss events to protect regulatory capital and strengthen the first line of defense. You will provide strategic intelligence to C-level executives and governance bodies.
Key Responsibilities:
• Conduct root cause analysis (5 Whys, Ishikawa diagrams) of operational events and ensure closure of corrective action plans
• Administer the Loss Event Database (BDEP) and quantify incident impact on regulatory capital under Basel standards
• Lead the Risk Link model, advising business units and facilitating post-mortem sessions to drive organizational learning
• Coordinate operational risk reports for CNBV (Mexico's banking regulator), Risk Committees, and Audit functions, ensuring accuracy and compliance
• Translate technical operational details into strategic conversations for executive leadership and governance bodies
You will work as an individual contributor with high autonomy, owning the complete incident lifecycle from detection through closure, while collaborating cross-functionally in a structured, hybrid environment based in Mexico City.
Requirements:
• 5+ years of experience in operational risk management, internal controls, or audit within financial services or consulting
• Bachelor's degree in quantitative or financial disciplines
• Deep knowledge of CNBV regulations applicable to operational risk, Basel II/III, COSO, and ISO 31000
• Advanced Excel proficiency; data visualization tools (Power BI, Tableau)
• Intermediate English level
• Structured analytical thinking, executive communication skills, ownership mindset, and ability to influence without formal authority
