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Halter is a climate-tech company revolutionizing livestock management through autonomous grazing technology. The company helps agricultural producers operate more productively and sustainably by automating pastoral management at scale—enabling herds to move autonomously without traditional infrastructure like fences, dogs, or ATVs.
As a Customer Support Specialist, you'll be one of the first Halter team members establishing the company's presence in South America. You'll build and define the support experience for producers across Argentina, Uruguay, and Brazil, working directly with ranchers who are deeply invested in their operations, animals, and sustainability.
The role combines reactive and proactive support. You'll respond quickly when issues arise and proactively reach out to producers for guidance and accompaniment. You own cases end-to-end: listening, understanding needs, and coordinating across Halter's global teams (field, onboarding, product, engineering, operations) to deliver the best outcomes on-farm.
Day-to-day responsibilities include direct communication with ranchers via chat and phone; investigating and solving problems using data and tools; analyzing support patterns to identify improvement opportunities; collaborating with field, onboarding, and product teams; managing your own performance metrics (response times, satisfaction, quality); visiting ranches regularly to see Halter in action; and connecting South American customer needs with global teams.
You'll need at least 2 years of direct customer-facing experience, fluent Spanish and English, genuine customer-results orientation, and deep knowledge of extensive livestock production systems and pasture management in Argentina, Uruguay, or Brazil. Curiosity, calm under pressure, collaborative energy, relationship-building skills, proactivity, and comfort learning complex systems are essential. Experience with hardware/field-deployed tech, high-growth startups, or tools like Intercom/Salesforce is valued.
