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Flash Benefícios is an intelligent HR and financial solutions ecosystem that simplifies workplace management through a unified platform covering onboarding, time tracking, benefits, and corporate expenses. The company transforms complex processes into seamless experiences for millions of users.
You will serve as a Process Governance Specialist, acting as a bridge between strategy, performance, and operations teams. Your core responsibilities include:
• Map, structure, and standardize daily and monitoring routines for supervisors and coordinators, defining clear workflows for indicator analysis and decision-making
• Develop, review, and schedule CX governance forums to ensure effective communication and adherence to established agreements
• Monitor operational and quality indicators post-implementation, sustaining results and team engagement
• Translate complex numerical analyses into simple, actionable operational materials and directives
• Actively connect with operational leadership to identify improvement opportunities and collaboratively build practical solutions
• Enhance function efficiency through productivity tools, executive presentations, data management, and AI agents
You will work in a creative, technology-driven environment with autonomy to test ideas and transform them into real solutions. The role emphasizes continuous learning, genuine belonging, and purposeful impact on how the world works.
REQUIREMENTS:
• Bachelor's degree (complete higher education)
• Solid experience in operational routine management, directive management, or process/management consulting (PDCA, Scrum, or similar methodologies)
• Proficiency in creating executive corporate presentations and structuring monitoring spreadsheets
• Familiarity with operational data analysis and interpretation (dashboards, panels, simplified extractions) to correlate causes and effects in indicators
• Fluent, empathetic, and highly adaptable communication with demonstrated ability to navigate between analytical/strategic and operational/human environments
DESIRABLE:
• Background in technology companies, startups, or process management consulting firms
• Prior experience with continuous improvement projects, operational excellence, or cross-functional project roles (PMO) with hands-on solution building
• Practical knowledge or familiarity with AI tools for task optimization and automation in corporate routines
