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Talon.One, an Adyen company, is a leading incentives engine platform that unifies loyalty, personalized promotions, and offer management for enterprise clients. Over 300 global brands including Sephora, Gymshark, and Costa Coffee rely on Talon.One to drive customer behavior through incentives.
As an Enterprise Technical Account Manager based in Berlin, you will own the end-to-end technical integration of our API-driven platform into enterprise clients' ecosystems across the EMEA region. You'll serve as the technical lead for your portfolio of accounts, proactively monitoring API usage, resolving recurring technical issues, and managing escalations in collaboration with Engineering and Customer Success teams.
Key responsibilities include:
- Owning complete technical integration of the API-first platform into client environments
- Troubleshooting and resolving recurring technical issues and escalations
- Managing a portfolio of enterprise accounts with focus on retention, growth, and satisfaction
- Designing and continuously improving customer onboarding processes
- Partnering with Customer Success Managers and Engineering teams to deliver exceptional client experiences
- Identifying new technology partnerships and integration opportunities to expand the ecosystem
- Leading expectation-setting conversations that build long-term trust with enterprise stakeholders
- Supporting escalated tickets alongside the broader support team
You'll work within a global team of 15+ Technical Account Managers spread across EMEA, US, and APAC regions. The team is defined by mutual support and deep problem-solving, working closely with Customer Success and development teams to ensure seamless client onboarding and integration.
Requirements:
- 4+ years of experience as a Technical Account Manager, Integrations Consultant, or similar technical client-facing role
- Proven experience owning API integrations end-to-end for enterprise-level accounts
- Demonstrated ability to manage complex enterprise accounts with sophisticated stakeholder management
- Experience with SaaS-based products
- Strong problem-solving attitude in troubleshooting environments
- Excellent written communication skills; ability to explain complex technical topics clearly to both technical and non-technical audiences
- Ability to remain calm, patient, and professional while managing high-stakes customer relationships
- Analytical mindset with strong focus on data-driven decision-making
