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Salary: CAD 138,000 - 160,000 / annual
Staffbase is an AI-native Employee Experience Platform serving 1,500+ customers and reaching over 14 million employees globally. The company is a unicorn (valued at $1B+) with offices across North America, Europe, and Asia.
The Professional Services team leads complex, high-stakes implementations and custom solution engagements for Fortune 100 customers. You will join this team as an Enterprise Project Manager, owning end-to-end delivery of bespoke implementations—from scoping through design, build, testing, and launch.
Recent engagements include: replatforming 7-Eleven's corporate and franchise communications with Workday integration; engineering a custom shift-swap experience for Chipotle's mobile app; migrating Ford off legacy platforms; launching a bilingual, security-first rollout with Bell Canada; and facilitating content-strategy workshops with Waste Management.
In this role, you will:
- Own the complete project plan for custom engagements, ensuring customers experience one clear timeline
- Run multi-stakeholder alignment sessions with customer IT, communications, and operations teams alongside Staffbase solution engineers, integration specialists, and Customer Success leads
- Hold scope boundaries with clarity and warmth, surfacing change requests early and keeping custom work deliverable
- Coordinate implementation partners and internal experts to ensure seamless hand-offs
- Translate technical complexity (integrations, data models, security reviews, migrations) into plain-language decisions for customer executives
- Manage detailed project plans, budgets, and resource allocation across multiple concurrent enterprise engagements
- Deliver executive-ready readouts, steering committee updates, and status reporting
- Partner cross-functionally with Sales, Solutions Engineering, and Customer Success for seamless handoffs from implementation to steady-state support
You will work on launches reaching hundreds of thousands of employees at recognizable global brands, building custom solutions that have never been built on the platform before.
**Requirements:**
- 8+ years of project or program management experience leading complex enterprise software implementations or custom solution engagements, ideally for Fortune 100 or similarly sophisticated customers
- Proven ability to facilitate discussions with multiple customer stakeholders with competing priorities, sustaining constructive dialogue and relationship integrity
- Fluency translating between technical teams and business owners; comfort with integrations, data, security, and migration conversations
- Demonstrated track record running formal governance on complex, multi-stakeholder technical programs, ideally at consultancy or enterprise-software scale
- Comfortable owning hard conversations both internally and with customers when scope and timeline collide
- Ability to build and manage detailed project plans, budgets, and resource allocation across multiple concurrent enterprise engagements
- Excellent written and verbal communication skills with experience delivering executive-ready readouts and steering committee updates
- Working knowledge of PM tooling and delivery frameworks (Jira, Smartsheet, MS Project, Agile/Scrum ceremonies)
- Experience partnering cross-functionally with Sales, Solutions Engineering, and Customer Success
- Bias toward ownership: you plan the work, drive the work, and own the outcome
- Calm under pressure with genuine care for the customer and judgment to know when to escalate versus solve
