SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lighthouse is an AI-powered commercial strategy platform for hospitality, serving tens of thousands of hotels across 185 countries. With $370M in Series C funding and over $100M ARR, the company is scaling rapidly with 850+ employees across 35 countries.
You will join the Customer Growth team as an Enterprise Program Manager, managing a portfolio of enterprise accounts and serving as the central point of coordination for all ongoing projects. This autonomous role focuses on the success of Lighthouse's largest global clients, managing complex programs such as Business Intelligence implementations and new product onboardings while driving regional alignment and strengthening key client relationships.
Key responsibilities include:
- Lead end-to-end implementation of solutions, including Business Intelligence dashboards, for the largest global clients
- Organize and manage all projects and programs within enterprise accounts to ensure on-time delivery and achievement of business objectives
- Establish clear program governance and guide stakeholder expectations from individual hotel properties to C-level executives at global headquarters
- Create and maintain clear project documentation covering timelines, activities, and potential risks using task management tools
- Act as a bridge between clients and internal Product and Engineering teams, capturing custom requirements and managing delivery timelines
- Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains
- Serve as the voice of EMEA customers, providing actionable feedback to internal teams to enhance products and processes
You'll work with a collaborative, global team led by one of Lighthouse's founders, with autonomy to make your mark while collaborating across different time zones, primarily with teams in APAC and AMER regions.
REQUIREMENTS (Essential):
- Proven experience in a program or project management role, successfully managing enterprise or global accounts
- Strong hospitality industry knowledge with deep understanding of hotel management structures, chain operations, and the OTA environment
- Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution
- Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives
- Tech-savvy mindset with ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency
- Proactive, self-starter mentality with ability to work autonomously across different time zones
- Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are met
- Coachable and adaptable attitude with strong willingness to receive feedback and continuously improve
Welcome (Nice-to-have):
- Background in SaaS industry, particularly with product rollouts or integrations
- Specific knowledge of the hospitality market
- Experience in Revenue Management within the hospitality sector
