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Lighthouse is an AI-powered commercial strategy platform for hospitality, serving tens of thousands of hotels across 185 countries, including every top 15 global chain. With $370M in Series C funding and over $100M ARR, the company is scaling rapidly with 850+ employees across 35 countries.
You will join the Customer Growth team as an Enterprise Program Manager, managing a portfolio of enterprise accounts and serving as the central coordination point for all ongoing projects. This is an autonomous role focused on the success of Lighthouse's largest global clients.
Key responsibilities include:
- Lead end-to-end implementation of solutions, including Business Intelligence dashboards, for the largest global clients
- Organize and manage all projects and programs within enterprise accounts to ensure on-time delivery and achievement of business objectives
- Establish clear program governance and guide stakeholder expectations from individual hotel properties to C-level executives at global headquarters
- Create and maintain clear project documentation covering timelines, activities, and risks using task management tools
- Act as a bridge between clients and internal Product and Engineering teams, capturing custom requirements and managing delivery timelines
- Drive customer satisfaction, retention, and growth through robust project planning and regular program status calls with key global chains
- Serve as the voice of EMEA customers, providing actionable feedback to enhance products and processes
You will work autonomously across different time zones, primarily collaborating with teams in APAC and AMER regions. The role offers flexible working (home or global offices), flexible time off, comprehensive health insurance, wellness support, and career development opportunities.
REQUIREMENTS:
Essential:
- Proven experience in program or project management, successfully managing enterprise or global accounts
- Strong hospitality industry knowledge with deep understanding of hotel management structures, chain operations, and OTA environment
- Demonstrated ability to manage multiple complex projects concurrently (planning, resource allocation, risk management, execution)
- Exceptional business acumen and interpersonal skills with comfort engaging with C-level executives
- Tech-savvy mindset with ability to understand data solutions, communicate with technical and non-technical audiences, and embrace AI tools
- Proactive, self-starter mentality with ability to work autonomously across time zones
- Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are met
- Coachable and adaptable attitude with strong willingness to receive feedback and improve
Welcome (nice-to-have):
- Background in SaaS industry, particularly with product rollouts or integrations
- Specific knowledge of hospitality market
- Experience in Revenue Management within hospitality sector
