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Salary: USD 118,600 - 170,500 / annual
Abnormal AI is seeking an Enterprise Platform Engineer to build and operate secure, reliable, and AI-enabled workforce technology across identity, endpoints, SaaS, collaboration, network, and office IT. You will transform policies, runbooks, telemetry, and employee needs into practical automations and self-service experiences that reduce manual work and enhance the employee experience.
Key responsibilities include:
- Build and support automations for joiner, mover, and leaver flows, access requests, device management, deprovisioning, and common employee IT needs
- Support identity and access capabilities using SSO, MFA, least privilege, birthright access, directory and group models, standards-based provisioning, and device trust
- Operate zero-touch device provisioning and management for macOS and Windows, including application packaging, patch automation, policy compliance, and drift detection
- Use AI tools, APIs, workflows, and event-driven patterns to improve platform operations with appropriate access controls, approvals, and human review
- Create self-service experiences, runbooks, and enablement content to enable employees and support teams to resolve common IT needs without escalation
- Add telemetry, logging, dashboards, and evaluation to test, monitor, debug, and improve automations and AI-assisted workflows
- Participate in Tier 2/3 incidents for assigned areas, perform root cause analysis, and feed learnings back into automations and standards
- Partner with Security, GRC, People, Finance, IT Service Delivery, and platform owners to deliver changes safely
Required qualifications:
- 2+ years of IT engineering, platform engineering, systems administration, or similar role supporting business-critical technology
- Working knowledge of identity and access concepts (SSO, MFA, least privilege, directory management, standards-based provisioning)
- Experience supporting macOS and/or Windows using modern device management approaches
- Ability to script and integrate systems using APIs, webhooks, workflow orchestration, or similar automation techniques
- Familiarity with SaaS administration, collaboration tools, and employee-facing technology platforms
- Experience with incident and change management, troubleshooting, and root cause analysis
- Clear written and verbal communication skills
Nice-to-have experience includes remote-first or zero-trust environments, collaboration suites, REST APIs, event-driven integrations, configuration-as-code, CI/CD practices, self-service workflows, AI tools for support and documentation, and security/compliance frameworks.
