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Salary: USD 95,000 - 105,000 / annual
Slang AI is building conversational AI solutions for the restaurant industry, transforming how businesses engage with customers through voice technology. As an Enterprise Implementation Specialist, you will serve as the primary onboarding contact for customers post-sale, guiding them through setup, configuration, integrations, and early adoption of the platform.
Your core responsibilities include:
- Delivering a welcoming and clear onboarding experience that builds trust and sets the tone for the customer relationship
- Launching customers quickly—typically within their first two weeks—ensuring they feel confident and supported throughout
- Guiding setup, configuration, and integrations with urgency while removing friction and maintaining momentum
- Staying engaged post-launch to drive strong usage, adoption, and practical best practices
- Maintaining proactive, warm, and clear communication throughout onboarding and the early customer lifecycle
- Collaborating cross-functionally with Sales, Product, Support, and Customer Success teams to resolve issues and ensure a seamless experience
You will work within the Customer Experience and Support organization, partnering closely with internal teams to deliver value from day one. This is a remote role with occasional travel for company offsites.
Slang AI was founded by product leaders from Spotify, BuzzFeed, the New York Times, and OpenTable. The company is focused on making voice interactions more human-centered and efficient, with a vision to save businesses and consumers 1 billion minutes of time by 2030.
REQUIREMENTS:
- 1–2 years of experience in customer onboarding, implementation, customer success, hospitality, or another customer-facing role
- Hospitality mindset with a customer-first attitude
- Strong organizational skills, sense of urgency, empathy, and ownership
- Ability to manage multiple customers simultaneously
- Comfortable in a fast-paced environment and able to adapt as customer needs evolve
- Open to feedback, eager to learn, and motivated to improve
- Clear, warm, and professional written and verbal communication with strong listening skills
- Preferred: Experience in SaaS, restaurants, hospitality, or customer support
