SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 66,261 - 100,227 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement.
As an Enterprise Implementation Consultant, you will be part of Samsara's Customer Success team, responsible for helping Enterprise customers deploy and adopt IoT solutions for their fleet and industrial assets. You will own the customer relationship from implementation through adoption, ensuring successful deployment of Samsara's platform across diverse industries including trucking, food and beverage, passenger transit, utilities, and school buses.
Key responsibilities include:
- Manage the deployment of Samsara technology to Enterprise customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Adapt implementation approach, training, and communication style across varied customer use cases and stakeholder levels
- Manage a large book of customer engagements with strong organization and efficiency while working cross-functionally
- Deeply understand Samsara platform capabilities and explain them to customers of all types
- Champion Samsara's cultural principles as the company scales globally
You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams, requiring exceptional customer-facing communication skills, the ability to understand customer business quickly, and comfort explaining technology to both executives and day-to-day users.
Note: This remote position is open to US candidates except those in the San Francisco Bay Area, NYC Metro Area, and Washington D.C. Metro Area.
Requirements:
- 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Excellent consultative skills with end-to-end system implementation experience
- Proven track record building trust and communicating effectively with diverse stakeholders: executives, Product and Engineering leadership, and day-to-day software users
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong priority management and high emotional intelligence
- Bachelor's degree from a 4-year institution
Ideal candidate also has:
- Challenges status quo and recommends customer-focused improvements with strong bias for action
- Experience serving large and complex customer bases in B2B SaaS
- Thrives in unstructured, fast-paced, change-heavy environments
