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Salary: USD 66,261 - 100,227 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
As an Enterprise Implementation Consultant, you will be part of Samsara's Customer Success team, responsible for helping Enterprise customers deploy and adopt IoT solutions for fleet and industrial assets. You will own the customer relationship from where sales leaves off, ensuring successful deployment of Samsara's platform across diverse industries including trucking, food and beverage, passenger transit, utilities, and school buses.
Key responsibilities include:
- Manage deployment of Samsara technology to Enterprise customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Adapt implementation approach, training, and communication style across varied customer use cases and stakeholder levels
- Manage a large book of customer engagements with strong organization and efficiency
- Deeply understand Samsara platform capabilities and explain them to customers at all levels
- Work cross-functionally with Sales, Support, Sales Engineering, and Product teams
- Champion Samsara's cultural principles as the company scales globally
This role requires exceptional customer-facing communication skills, the ability to understand customer business quickly, and comfort explaining technology to both executives and day-to-day users. You will be on the front lines ensuring customers increase safety, efficiency, and sustainability of their operations.
REQUIREMENTS:
- 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with diverse stakeholders: executives, Product and Engineering leadership, day-to-day software users
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong priority management and high emotional intelligence
- Bachelor's degree from a 4-year institution
IDEAL CANDIDATE ALSO HAS:
- Challenges status quo and recommends customer-focused improvements with strong bias for action
- Experience serving large and complex customer base in B2B SaaS
- Thrives in unstructured, fast-paced, change-heavy environments
