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MaintainX, now part of Autodesk Operations Solutions, is seeking an Enterprise Implementation Consultant to lead successful implementations of its mobile-first work execution platform for industrial and frontline teams. The company serves over 13,000 customers including Duracell, McDonald's, Shell, DHL, and Volvo, managing 13.9 million assets and 79.5 million completed work orders.
In this customer-facing role, you will manage complex, multi-phase enterprise software implementations while balancing cross-functional stakeholders and change management across extended project timelines. You'll serve as the primary client manager during implementation, understanding their business operations, managing expectations, and ensuring end-user satisfaction.
Key responsibilities include:
- Leading customer interactions and communications throughout the implementation lifecycle to maximize product value and drive adoption
- Delivering formal training to client project teams and end-users
- Providing knowledge transfer to internal team members during onboarding
- Demonstrating product expertise and best practices in maintenance, operations, and management workflows
- Tracking and proactively resolving client issues
- Managing multiple accounts, deadlines, and milestones simultaneously
- Collaborating cross-functionally with product, sales, account management, and other internal teams
You'll be a trusted advisor helping enterprise customers achieve value quickly while ensuring long-term success. The role requires deep understanding of client business operations and the ability to communicate technical and operational concepts effectively.
REQUIREMENTS:
- Relevant experience supporting enterprise customers in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
- Experience managing complex implementations and multiple stakeholder groups
- BEng degree or equivalent years of professional experience
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Strong client relationship skills and ability to manage expectations
- Understanding of business requirements definition, functional specifications review, user training, and deployment
- Ability to manage multiple priorities in a fast-paced environment while maintaining quality and client satisfaction
- Comfort with technology and capacity to become expert in MaintainX software within 30 days
- Self-starter comfortable working with minimal oversight and tight deadlines
- Experience in manufacturing, industrial, maintenance, or similar space is beneficial
- Membership in professional organizations and/or relevant certifications is a plus
