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MaintainX, now part of Autodesk Operations Solutions, is seeking an Enterprise Implementation Consultant to lead successful implementations of its mobile-first work execution platform for industrial and frontline teams. The platform serves over 13,000 customers including Duracell, McDonald's, Shell, DHL, and Volvo, managing 13.9 million assets and 79.5 million completed work orders.
In this customer-facing role, you will partner with enterprise customers throughout their implementation journey, serving as a trusted advisor to drive adoption and deliver exceptional onboarding experiences. You will manage complex, multi-phase software implementations while balancing cross-functional stakeholders and change management across extended project timelines.
Key responsibilities include:
- Managing complex enterprise software implementations with multiple stakeholders and change management
- Leading customer interactions and communications to identify opportunities for maximizing product value and driving adoption
- Serving as the primary client manager during implementation, understanding business operations and managing expectations
- Delivering formal training to client project teams and end-users
- Providing knowledge transfer to internal team members
- Demonstrating product expertise and best practices
- Tracking, communicating, and proactively resolving client issues
- Managing multiple accounts, deadlines, and milestones
- Demonstrating industry knowledge through workflow recommendations and understanding of maintenance, operations, and management needs
- Collaborating cross-functionally with product, sales, account management, and other internal teams
Note: This posting is for multiple openings across various levels. The specific level will be determined based on your experience, skills, and interview performance.
Requirements:
- Relevant experience supporting enterprise customers in one or more of: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, or construction
- Experience managing complex implementations and multiple stakeholder groups
- BEng degree or equivalent years of experience
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Strong client relationship skills and ability to manage expectations
- Understanding of business requirements definition, functional specifications review, user training, and deployment
- Ability to manage multiple priorities in a fast-paced environment while maintaining quality and client satisfaction
- Technical aptitude and capacity to become an expert in MaintainX software within 30 days
- Self-starter comfortable with minimal oversight and tight deadlines
- Experience in manufacturing, industrial, maintenance, or similar space is beneficial
- Membership in professional organizations and/or professional certifications related to this role is a plus
