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Salary: USD 88,089.75 - 133,245 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing.
As an Enterprise Customer Success Manager focused on the Public Sector, you will be the long-term strategic partner for Samsara's top public sector customers—cities, states, school districts, and universities. You pick up where the Implementation team leaves off, working closely with customers to understand their fleet and unique operational challenges, advising on platform customization, and driving measurable business value.
Key responsibilities include:
- Ensure customers maximize safety, efficiency, and sustainability gains from the Samsara IoT platform
- Compose joint success plans outlining customer objectives, metrics, timelines, and barrier removal
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership
- Conduct workshops to understand current operations and recommend workflow optimizations
- Deeply understand platform capabilities across diverse use cases (field services, utilities, long-haul transportation, school buses, etc.) and explain them to varied business types
- Mentor wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
The role is cross-functional, requiring collaboration with Sales, Support, Sales Engineering, and Product teams. You'll experience multiple aspects of a hyper-growth public company and have autonomy to shape the future of the Customer Success function.
This is a remote position open to US candidates except those in the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
Requirements:
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust and communicating effectively with diverse stakeholders: executives, Product and Engineering leadership, day-to-day software users
- Strong priority management and high emotional intelligence
- Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
Ideal candidate also has:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in unstructured, fast-paced, change-heavy environments
