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Salary: USD 98,685 - 127,710 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As an Enterprise Customer Success Manager, you will be the long-term strategic partner for Samsara's top customers, picking up after implementation to ensure they maximize value from the platform. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams to drive customer outcomes.
Key responsibilities include:
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform
- Compose joint success plans outlining customer objectives, metrics, and timelines
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership
- Conduct workshops to understand customer operations and recommend workflow optimizations
- Deeply understand Samsara platform capabilities across diverse verticals (field services, utilities, long-haul transportation, school buses, etc.)
- Mentor wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles as the company scales globally
This role offers high internal visibility and autonomy in a hyper-growth environment. Customer travel of 25-40% is expected.
REQUIREMENTS:
- 4+ years in senior Customer Success, account management, or strategic consulting role (Enterprise SaaS preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust and communicating effectively with executives, Product/Engineering leadership, and end users
- Strong priority management and high emotional intelligence
- Diplomacy, tact, and poise under pressure
- Bachelor's degree from a 4-year institution
- Passion for initiative and thriving in fast-paced, change-heavy environments
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving large-scale business solutions at Fortune 500 companies
- Thrives in unstructured, fast-paced environments
- French fluency (a plus)
