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PermitFlow is an applied AI company transforming construction permitting and compliance workflows. The company serves the nation's builders with AI agent workforce solutions that help navigate permitting, licensing, inspections, and project closeouts. PermitFlow has raised over $90M (Series B) from top-tier investors including Accel, Kleiner Perkins, Y Combinator, and others, and has already delivered value across over $20B in development.
As Enterprise Customer Success Manager, you will report directly to the VP of Customer Success and collaborate regularly with the CEO and VP of Operations. You will own PermitFlow's most complex, high-value customer relationships and drive strategic value across the entire customer lifecycle.
Key responsibilities include:
- Owning a high-value book of business across onboarding, retention, renewals, and expansion
- Orchestrating the customer journey from day 1 to ensure rapid time to value
- Building deep, strategic relationships with senior stakeholders and acting as a trusted advisor
- Designing and executing customer success strategies that drive product adoption and measurable ROI
- Collaborating cross-functionally with Product, Engineering, and Operations to shape AI-powered solutions
- Proactively identifying customer risks and developing mitigation and retention strategies
- Developing repeatable playbooks, reporting systems, and operational frameworks to scale the CS function
The role is based in New York City with a hybrid schedule (3 in-office days per week). This position requires approximately 25% travel to visit customers, attend conferences, and participate in company on-sites.
REQUIREMENTS:
- 5+ years of experience in B2B SaaS Customer Success, Account Management, or Strategic Operations
- Proven track record managing enterprise-level customers with high ACVs ($300K+) and complex requirements
- Data-driven mindset with ability to leverage product usage data to uncover actionable insights and demonstrate ROI
- Builder's mentality with scrappy, self-starter approach; ability to thrive in ambiguity and drive clarity and progress in fast-paced startup environment
- AI-first approach; excitement about working with technical talent to automate industry workflows and consistent use of AI to enhance personal workflows
About PermitFlow
Real Estate / Construction Tech; SaaS / Enterprise Software — construction permitting workflow software.
