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Bynder is a leading Digital Asset Management (DAM) platform trusted by iconic global brands including Spotify, Campari, and Lacoste. The company is shifting from traditional asset management to AI-powered content orchestration, enabling enterprises to automate workflows while maintaining brand integrity.
As Enterprise Customer Onboarding Manager, you will lead complex enterprise implementations for Bynder's highest-ARR, highest-visibility global brands. This is a hands-on leadership role where you orchestrate cross-functional teams and drive strategic outcomes for tier-1 accounts.
Key Responsibilities:
- Fully manage enterprise-scale implementations across multiple stakeholders and business units, handling scope management, legacy migrations, and custom integrations
- Lead interactive workshops with global brands to gather requirements and advise on taxonomy, metadata structures, and DAM governance models
- Drive strategic AI tool adoption to scale enterprise workflows, such as automating metadata mapping or multi-language content migration
- Directly influence Net Retention targets by ensuring rapid time-to-value and positioning accounts for expansion and renewal
- Identify and qualify high-ARR expansion opportunities, passing leads to Sales to support regional growth
- Serve as internal product champion, collaborating with Product and Engineering teams to document and resolve complex implementation issues
- Secure enterprise G2 reviews and client advocacy milestones
- Orchestrate resources across Product, Engineering, and Sales; forecast resource requirements, monitor project budgets, and maintain project data hygiene in systems like Kantata, Jira, Catalyst, and Salesforce
Success Milestones:
- Day 90: Master the Bynder platform ecosystem and technical architecture; deliver first complex enterprise system configuration for a tier-1 client
- Day 180: Become a performance multiplier in the region, serving as primary delivery strategist for tier-1 account portfolio, proactively mitigating global rollout risks
- Year 1: Level up enterprise onboarding frameworks, scale global data workflows through AI integrations, establish strategic foothold in top-tier markets, and secure high-quality client advocacy
You will work closely with Product, Engineering, Sales, and Customer Success leadership teams to orchestrate cross-functional deal alignment and tailor complex solutions for enterprise requirements.
Requirements:
- Proven track record of successfully managing onboarding programs or implementation consulting for tier-1 and tier-2 SaaS customers, handling large-scale accounts or high-value enterprise portfolios
- Exceptional technical aptitude for solving complex enterprise architecture and ecosystem connectivity challenges, with deep knowledge of APIs, integrations, or SDK configurations
- Strategic AI literacy with comfort leading adoption of AI platforms to optimize operational delivery, scale data workflows, automate reporting, and drive efficiency
- Fluency in English; proficiency in German or French is a major advantage
- Willingness to travel as needed, including working from Amsterdam office at least two times per week
- Exceptional systemic thinking and problem-solving skills; ability to distinguish between minor setup challenges and multi-layered enterprise blockers
- Premier self-sufficiency mindset with near-total autonomy; high proactivity in anticipating global risks and building mitigation solutions
- High emotional intelligence with mastery of oral and written communication; ability to act as trusted advisor to C-level stakeholders and translate technical logic into business terms
- Ability to navigate complex organizational politics and drive consensus across conflicting internal and external stakeholder interests
