SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 95,200 - 142,800 / annual
Matillion is the company behind Maia, an AI Data Automation platform that combines 15 years of data expertise with agentic AI to eliminate manual work that slows data teams down. Organizations like Cisco, DocuSign, and Slack use Maia to deliver real business impact faster.
This Enterprise Account Manager role focuses on owning and growing a portfolio of existing Matillion customers. You will manage two primary objectives: converting customers on flexible, pay-as-you-go billing into committed annual agreements, and turning struggling or at-risk accounts back into healthy, growing relationships.
You will own your book of accounts, actively tracking usage, health, and commercial status while prioritizing effort where risk or opportunity is greatest. You'll identify pay-as-you-go customers ready to move to annual commitments, build business cases using usage trends and demonstrated value, and close those deals. You'll diagnose why at-risk accounts are struggling—whether due to product adoption, service issues, or unmet expectations—build remediation plans, coordinate resources, and track recovery. You'll proactively monitor early warning signs of decline and intervene before accounts become churn risks.
This is a business-first role requiring enough technical fluency to hold credible conversations about the product, but success comes from reading a customer's usage, value, and risk profile and knowing exactly how to act on it. You'll work cross-functionally with technical, support, and product teams to resolve issues, represent the customer's voice internally, and escalate when accounts need deeper expertise. You'll run your own book, make independent decisions about where your time goes, and know when an account needs your full attention versus escalation.
Matillion operates a flexible working culture with 30 days holiday plus bank holidays, 5 days paid volunteering leave, company equity, private health insurance, life insurance, pension, and access to mental health support.
REQUIREMENTS:
- Proven book ownership: demonstrable experience managing a portfolio in customer success, account management, or renewals/sales with a track record of hitting retention or revenue targets
- Closer mentality: proven ability to walk a customer through a pricing or contract change and close it, not just present options
- Working technical fluency: comfortable with cloud/SaaS products to diagnose why a customer is struggling without needing an engineer present
- Turnaround experience: real track record of recovering a dissatisfied or at-risk customer relationship, not just growing already-healthy accounts
- CRM discipline: fluent in Salesforce or equivalent; pipeline hygiene, forecasting, and reporting are second nature
- Personal capabilities: organized under volume, direct with customers when it counts, operates independently with minimal hand-holding, steady under pressure with frustrated or churn-risk accounts
