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Everlab is seeking an Enterprise Account Manager to own relationships with a portfolio of top corporate and insurance partners post-sale. You will be the primary day-to-day contact for enterprise accounts, responsible for driving member utilization, managing smooth implementations, coordinating training and event calendars, and ensuring successful renewals.
In this role, you will act as the trusted advisor to HR, People and Culture, and Wellbeing stakeholders across multiple organizations. You'll own Quarterly Business Reviews and senior-stakeholder engagements, bringing data-driven insights on program value and ROI. You will lead new account onboarding and rollouts in coordination with Operations and Clinical teams, ensuring seamless launch experiences. Your responsibilities include managing utilization targets, identifying at-risk accounts early, and running proactive campaigns to lift engagement and adoption.
You'll build and maintain training calendars for client-facing champions and internal stakeholders, planning and delivering on-site and virtual activation events, webinars, and executive briefings in partnership with Marketing. You will own the renewal process end-to-end, building the commercial and clinical case for continuation well ahead of contract expiry. Additionally, you'll identify expansion opportunities across new sites, additional service tiers, and add-on diagnostics, handing qualified leads to the sales team.
You'll maintain accurate account records in HubSpot, represent client feedback internally to shape product and clinical roadmap priorities, and identify and nurture advocates within your portfolio to generate case studies, testimonials, and referrals. This role reports to the Corporate and Enterprise Lead and sits within Everlab's Enterprise function, distinct from SME and Mid-Market segments.
The position is hybrid, based in Melbourne or Sydney, with the team working from the office three days per week. Everlab offers full access to the Everlab health program post-probation, an Employee Share Option Plan, and a mission-driven, welcoming team environment.
REQUIREMENTS:
- 3+ years in enterprise account management, customer success, or client services
- Ideally in B2B health, benefits, insurance, or related enterprise services environment
- Track record of managing complex enterprise relationships across multiple stakeholders
- Comfortable running concurrent implementations and events
- Confident working with data to tell a story about usage, outcomes, and ROI
- Excellent written and verbal communication, with polish to present to senior HR and executive stakeholders
- Genuine interest in health and wellbeing, and pride in delivering premium client experience
NICE TO HAVE:
- Experience with HubSpot or similar CRM
- Background in corporate health, life insurance, or health and wellbeing channels
- Exposure to AU and NZ enterprise landscape
