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Salary: USD 50,000 - 50,000 / annual
Ophelia is a venture-backed healthtech startup providing FDA-approved medication and clinical care for opioid use disorder (OUD) through a telehealth platform. The company operates in 16 states and is expanding rapidly.
The Enrollment Coordinator will spearhead patient acquisition and onboarding by facilitating first contact and enrollment into Ophelia's program. Working under the supervision of the Lead Enrollment Coordinator, you will guide prospective patients through initial steps, help overcome barriers to treatment entry, and use data to track enrollment metrics and identify growth opportunities.
Key responsibilities include:
- Engaging and assisting prospective patients interested in Ophelia's care program with empathy and trauma-informed approaches
- Conducting outreach via phone, including cold calls and follow-ups to guide patients into care
- Re-engaging prospective patients who have fallen out of contact to ensure no one is left behind
- Working autonomously in a remote-first, technology-driven environment
- Tracking outreach and enrollment outcomes using data and metrics to identify efficiency improvements
- Contributing to the overall development of the enrollment team and company mission
This is a full-time, 40-hour/week position with required hours Tuesday–Saturday, 12 PM–8 PM ET. As an early core team member, there is significant potential for growth and mobility as the company expands across states.
Requirements:
- 2+ years of experience in a client-, customer-, or patient-facing role with demonstrated ability to build rapport quickly and empathetically
- Comfortable conducting phone outreach, including cold calls and follow-ups
- Technical savvy and ability to work across multiple platforms in a remote-first environment
- Ability to thrive in a fast-paced startup setting—adaptable, proactive, and motivated to improve systems and processes
- Data-minded approach to tracking metrics and identifying growth opportunities
