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Attentive is an AI-powered marketing platform specializing in 1:1 personalization across SMS, RCS, email, and push notifications. The company serves over 8,000 customers across 70+ industries, including major brands like Crate and Barrel, Urban Outfitters, and Carter's, enabling billions of customer interactions that drive tens of billions in revenue.
As Engineering Manager for the Journeys team, you will lead engineers building the product and systems that enable brands to create, publish, and run automated, event-driven customer communications. Your team owns both the visual journey-building experience and the distributed workflow platform that powers it.
Key responsibilities include:
- Leading the Journeys team's roadmap, delivery, and technical direction
- Partnering with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, and resolve dependencies
- Improving reliability, observability, performance, and scale of customer-facing journey execution
- Building a high-performing team through hiring, coaching, feedback, and clear growth opportunities
- Establishing operating rhythms, delivery plans, and stakeholder communication; surfacing risks early and removing blockers
- Balancing immediate customer needs with durable, reusable platform capabilities
Required expertise:
- 2+ years managing software engineers; 7+ years professional software engineering experience
- Strong technical foundation in distributed, event-driven systems, workflow orchestration, APIs, data modeling, and scalable customer-facing applications
- Experience guiding architecture and delivery across user-facing products and high-volume backend systems
- Proven ability to partner cross-functionally and deliver complex initiatives
- Experience leading operationally mature services with incident response, on-call health, observability, and technical-debt reduction
- Thoughtful people leadership: hiring, coaching, performance management, and inclusive team culture
- Clear, proactive communication with strong delivery and stakeholder management
Tech stack: Java/Spring Boot microservices, React/TypeScript/GraphQL, PostgreSQL/DynamoDB/S3, Apache Pulsar, gRPC, Kubernetes on AWS EKS, Istio, Terraform, Helm, Datadog.
