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Fin is an AI customer service company building the most advanced AI agent on the market. The company serves over 30,000 global businesses and is one of the largest private software companies in the world.
You will lead the AI Models Infrastructure team within Fin's AI Group. This team builds and operates the foundational infrastructure that enables training and running Fin's proprietary AI models at scale. This is a highly technical engineering manager role requiring deep AI expertise and the ability to lead expert engineers in a fast-evolving domain.
Key responsibilities:
- Lead a high-performing team building the platform and infrastructure powering Fin's AI capabilities
- Magnify team effectiveness by removing impediments and accelerating progress
- Support teams of ML Scientists and Engineers building AI-powered capabilities
- Plan, prioritize, and deliver high-impact roadmaps in partnership with senior engineers, balancing delivery, quality, and innovation
- Empower engineers to act with agency and maximize their impact
- Expand scope over time, potentially owning additional platform domains as the team and AI initiatives grow
Required experience:
- Training ML models and operating them in production at scale
- Leading infrastructure or platform teams
- Strong background as an engineer
- Strong technical judgment and communication skills to advocate for team needs
- Adaptable leadership style suited to rapid growth and organizational change
- Curiosity and enthusiasm for AI
Fin operates a hybrid working policy with expectations to be in office at least three days per week. The company emphasizes a collaborative culture focused on delivering incredible value to customers.
